Contact information
📞 CONTACT INFORMATION – AURALIS
If you have any questions, need assistance, or require help with your order, we are here to assist you.
You can contact AURALIS through the following channel:
✉️ Email
📧 auralisesp@use.startmail.com
Our customer support team will respond to your message as soon as possible, normally within 24–48 business hours.
🕒 Customer Support Hours
We respond to inquiries Monday through Friday during normal business hours, excluding public holidays.
ℹ️ Additional Information
To help us assist you more quickly, we recommend including the following information in your message:
- Your order number.
- The full name used when placing the order.
- A clear description of your question or issue.
⚠️ Important
- We do not offer in-person customer service.
- All communications are handled exclusively via email.
- Requests related to orders, returns, or refunds should be submitted using the same email address used when placing the order, in order to facilitate verification of the customer's identity.
📧 Official Contact
AURALIS | auralisesp@use.startmail.com