📦 SHIPPING POLICY – AURALIS

At AURALIS, we are committed to processing your order as efficiently as possible. We recommend that you carefully read this Shipping Policy before making a purchase, as by completing your order, you confirm that you have read, understood, and accepted all the terms set out below.

Order Processing Time

Orders are processed within 2 to 5 business days after payment confirmation. The processing period begins once payment has been successfully verified, not at the time the order is placed.

Orders are not processed or shipped on weekends, national public holidays, or during holiday closure periods.

During high-demand campaigns or periods, such as Black Friday, Christmas, sales events, or similar promotions, processing times may be extended. AURALIS shall not be liable for delays resulting from such periods.

Shipping and Delivery Time

The estimated delivery time is 5 to 15 business days from the shipping date, depending on the destination country, customs procedures, and local carrier operations.

⚠️ Shipping times are estimates only and do not constitute a guarantee of delivery on a specific date.

Delays may occur due to circumstances beyond AURALIS's control, including:

• Customs inspections or holds.
• International logistics issues.
• Adverse weather conditions.
• High demand during promotional campaigns or peak seasons.
• Strikes or labor disputes affecting transportation companies.

AURALIS shall not be held responsible for delays caused by shipping carriers, customs authorities, or events of force majeure. By placing an order, the customer expressly accepts these estimated delivery timeframes.

Responsibility for the Shipping Address

The customer is solely responsible for providing a correct, complete, and up-to-date shipping address at the time of placing the order.

AURALIS shall not be responsible for:

• Orders shipped to an incorrect or incomplete address provided by the customer.
• Packages that cannot be delivered due to the recipient's absence.
• Packages returned to the sender due to incorrect or incomplete information.

In these cases, no refund or free reshipment will be provided. If a package is returned to the sender due to circumstances attributable to the customer, the customer will be responsible for any applicable reshipping costs.

Changes to the shipping address cannot be guaranteed once an order has been processed or shipped.

Tracking Information

Tracking information will be provided when available, depending on the selected shipping method.

Tracking updates may take several days to appear due to international transit and carrier processing.

For certain destinations or shipping routes, tracking information may be limited or may not update until the package reaches the destination country. This does not necessarily mean that the package has been lost.

AURALIS shall not be responsible for delays or a lack of updates in the carrier's tracking system.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, VAT, import taxes, or other additional charges imposed by the authorities of the destination country.

Such charges are the sole responsibility of the customer and are not included in the product price or shipping fees unless expressly stated otherwise. AURALIS has no control over customs procedures and will not refund charges arising from them.

If the customer refuses the package at customs or refuses to pay the applicable customs charges, no refund will be issued, subject to applicable consumer protection laws.

Lost or Damaged Packages

Once a package has been handed over to the shipping carrier, the carrier is responsible for the transportation and delivery process. However, this does not affect any mandatory consumer rights that may apply under applicable law.

If the carrier officially confirms that a package has been lost, AURALIS will review the case individually and provide a reasonable solution, which may include a replacement shipment or store credit, where appropriate.

A package will not normally be considered lost until at least 30 business days have passed from the shipping date for domestic shipments and 60 business days for international shipments, subject to applicable consumer protection laws.

Any damage occurring during transportation must be reported within 48 hours of receiving the package, together with photographs of both the packaging and the damaged product.

Claims and Contact

For any questions or issues related to your shipment, please contact us at:

📧 auralisesp@use.startmail.com

Claims should be submitted in writing to the email address above and should include your order number and a detailed description of the issue.

AURALIS will respond within a maximum of 5 business days.

Acceptance of This Policy

By placing an order with AURALIS, the customer confirms that they have read, understood, and fully accepted this Shipping Policy.

This Shipping Policy forms an integral part of the AURALIS Terms and Conditions.

AURALIS reserves the right to modify this policy at any time. Any changes will become effective upon publication on the website.

AURALIS | auralisesp@use.startmail.com