Terms of service

📜 TERMS AND CONDITIONS – AURALIS

Last updated: June 23, 2026

These Terms and Conditions govern access to, browsing of, and use of the AURALIS website, as well as the purchase of products offered through it.

By accessing the website or placing an order, the user confirms that they have read, understood, and fully accepted these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you should not use this website or make any purchase.

General Information

This website is operated by AURALIS. Throughout the website, the terms “we,” “us,” “our,” and “ours” refer to AURALIS.

AURALIS reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Any changes will become effective upon publication on this page. Your continued use of the website after such changes are posted constitutes acceptance of those changes.

Purchase Requirements

To place an order through this website, the user must:

  • Be at least 14 years old, or have the express consent of a legal guardian if under the age of majority.
  • Have the legal capacity to enter into binding contracts.
  • Provide accurate, complete, and up-to-date information during the checkout process.
  • Have a valid payment method accepted by AURALIS.

AURALIS reserves the right to reject or cancel any order placed by a user who does not meet the above requirements.

Products and Availability

AURALIS sells products related to hearing wellness and associated accessories.

AURALIS reserves the right to:

  • Modify, update, or discontinue any product at any time.
  • Limit the quantities available for any product.
  • Reject or cancel orders where there are indications of fraud, abuse, or unauthorized activity.

Product descriptions, images, and colors are provided for illustrative purposes and may vary slightly due to screen settings or manufacturing processes. Minor variations do not constitute a product defect or automatically entitle the customer to a return.

⚠️ Some products may contain small or delicate components. They should be kept out of the reach of young children unless otherwise expressly indicated by the manufacturer.

Prices and Payments

All prices are subject to change without prior notice. The applicable price will be the price displayed at the time the order is confirmed.

Prices are displayed in the currency selected during the checkout process and may not include shipping costs, customs duties, or import taxes, which may be the responsibility of the customer.

Payments are processed securely through trusted third-party payment providers. AURALIS does not store credit or debit card information.

AURALIS reserves the right to cancel or reject any order considered fraudulent, unlawful, or unauthorized. In such cases, any amount successfully charged may be refunded where appropriate.

Shipping and Delivery

Shipping and delivery times are estimates only and do not constitute a guarantee that delivery will occur on a specific date.

  • Order processing time: 1 to 3 business days after payment confirmation.
  • Estimated delivery time: 5 to 15 business days, depending on the destination.

Delays may occur due to circumstances beyond AURALIS's control, including customs inspections, carrier issues, weather conditions, public holidays, or force majeure. AURALIS shall not be liable for such delays.

The customer is solely responsible for providing a correct and complete shipping address. Orders sent to an incorrect address due to an error by the customer may not be eligible for a refund or free reshipment.

For further information, please refer to our Shipping Policy, which forms an integral part of these Terms and Conditions.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms an integral part of these Terms and Conditions.

For a return to be accepted, products must:

  • Be unused and in perfect condition.
  • Remain in their original packaging, unopened and unaltered.
  • Be reported within the time period established in the Return and Refund Policy.

Failure to comply with any of these conditions may result in a full or partial refusal of the refund, subject to applicable law.

AURALIS does not cover return shipping costs except in cases involving a defective product or an error attributable to AURALIS.

Limitation of Liability

To the maximum extent permitted by applicable law, AURALIS shall not be liable for:

  • Incorrect or incomplete shipping information provided by the customer.
  • Delivery delays attributable to carriers or customs authorities.
  • Customs duties, taxes, or import charges imposed in the destination country.
  • Damage resulting from misuse, improper handling, or modification of the products.
  • Indirect, incidental, special, or consequential damages of any kind.
  • Loss of profits, data, or reputation arising from the use of, or inability to use, the website or products.

Nothing in these Terms and Conditions limits any statutory consumer rights that cannot legally be excluded or limited under the applicable laws of the consumer's country of residence.

Intellectual Property

All content available on the AURALIS website, including text, images, logos, videos, graphics, and designs, is the property of AURALIS or its licensors and is protected by applicable intellectual and industrial property laws.

Any reproduction, distribution, public communication, modification, or commercial use of such content without prior written authorization from AURALIS is strictly prohibited.

User Conduct

The user agrees to use the website lawfully and appropriately and agrees not to:

  • Place fraudulent orders or provide false information.
  • Attempt to gain unauthorized access to restricted areas or systems of the website.
  • Use the website for unlawful activities or activities contrary to good faith.
  • Reproduce or commercially exploit website content without authorization.

AURALIS reserves the right to restrict or block access to any user who violates these Terms and Conditions.

Data Protection

The processing of users' personal data is governed by our Privacy Policy, prepared in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable data protection laws.

When placing an order, the user acknowledges that their personal data may be processed as necessary to manage the purchase, delivery, and customer support.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Spain and applicable European Union law, without prejudice to any mandatory consumer protection provisions applicable in the user's country of residence.

Any disputes shall be submitted to the courts and tribunals with jurisdiction in accordance with applicable law.

Contact

For any questions regarding these Terms and Conditions, please contact us at:

📧 auralisesp@use.startmail.com

AURALIS will respond within a maximum of 5 business days.

AURALIS | auralisesp@use.startmail.com